frequently asked questions:
I want to share images on social media. How do I do that?
When viewing the images at full size, click the button “Low-Res File” and a web sized, watermarked image will automatically be downloaded to your computer. Or you can use the "share" button on the top right corner of each image to share through email and all major social media channels.
When sharing the images on social media, please keep the watermark intact. If posting on Instagram, please tag me.
PLEASE NOTE: Low-res files downloaded from your gallery are for web use only. If you'd like to make your own prints, high resolution digital files are available in each product package.
What are the mini-session product packages?
There are 3 specially priced package options available. A percentage of sales from the product packages will also be donated!
Package A | $195
A 4x4 bamboo desk block and 2 high-resolution digital files with print release.
(one file must be the image used for the desk block)
Package B | $395
One framed 8x12 print* and 3 high-resolution digital files with print release.
(one file must be the image used for the framed print)
Package C | $795
One framed 16x24 print* and the full set of high-resolution digital files with print release.
High-resolution files may be printed to a maximum size of 10x15 inches and are for personal display use only.
* View frame options below. You may choose to have your print mounted to an eco-friendly bamboo panel instead of traditional framing for a modern, borderless finish.
How do I order a product package from my session?
Click the thumbnail image to view at full size. Then click the "$ Buy" button (to the left of the image on desktops; on top right for mobiles) for the package descriptions and pricing. We are only offering 3 package options for our mini-session events.
If you pre-ordered a package, all you have to do is let me know (by email) which image you'd like to use.
How are your prints made?
Hannele produces the prints in her studio on rich fine art papers using pigment based inks. These fine art prints are sprayed with an invisible protective coating and are signed and dated on the back. Hannele is a master printmaker and has years of experience making prints for fine art exhibitions and collectors worldwide.
What framing options are available?
Frame options include: black, white, natural and dark walnut, with white mats. All frames are assembled locally using acid-free materials, environmentally sustainable hardwoods and UV protective plexi.
I'm ordering gifts for the Holidays. When is your order deadline to guarantee delivery?
All orders are due by November 20th for delivery by December 24th. Orders placed after the date may still make it in time but are not guaranteed.
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express and Discover when you pay using PayPal. You do not need an account with Paypal to pay using this method. When redirected to the Paypal website, select “pay with credit card” and fill out the form as you would with any other online purchase.
Please note that the order will not be filled until payment is received.
Once I make my order, when should I expect to receive my print?
Print and product orders take an estimated 2-5 weeks to arrive. A tracking number will be sent when the order ships. We can expedite orders, just let us know when you need it and we’ll do our best to get it to you.
How do I care for my photographs?
In order to keep your photographs looking great for years to come we recommend framing with archival materials and keeping them out of direct sunlight. For more in depth information about caring for your family archives, check out the Library of Congress guidelines.