frequently asked questions:
How do I navigate my personal web gallery?
Each gallery opens to a grid of thumbnails. Click on the first thumbnail to view at full size. You can navigate through the gallery by clicking the arrows that appear on either side of the full sized image.
What is a “Lightbox?”
The Lightbox feature is an easy way to select & save your favorites for future reference.
Here’s how to make use of it:
Select “Add to Lightbox” when viewing the full sized image.
To view all images you’ve saved to your Lightbox, click “My Lightbox” on the left menu.
*Make sure to create an account in order to save your Lightbox for future reference. The next time you visit the website, sign in and your saved Lightbox images will be available.
I want to share some of my images on social media. How do I do that?
When viewing the images at full size, click the button “Low-Res Comp” and a web sized image will automatically be downloaded to your computer.
How do I order products from my session?
Simply click the appropriate “Order” button to the left of the image for product descriptions, available sizes and pricing.
What is a Bamboo Mount?
Instead of offering photos printed on canvas* we found + love Bamboo Mounts. These are created with premium C-Type photographic luster papers mounted with ph-neutral adhesives to eco-friendly bamboo panels. They give you a frameless, modern look that comes ready for your wall. Just like photographic prints, it is best not to hang these in direct sunlight or in overly damp environments.
*We have tested many “photo on canvas” options and have not been happy with the results. We would never sell a product to our clients that we wouldn’t buy ourselves. The Bamboo Mounts are our alternative – we think they are beautiful and love that they are also environmentally sustainable.
I'm interested in holiday cards. What designs do you offer?
We have partnered with Tiny Prints to help with the ordering and printing of your Holiday cards.Tiny Prints is a leading retailer of premium personalized holiday photo cards and has been recognized for their high quality prints and unmatched customer service. Each card ordered is also hand reviewed before it’s printed to ensure quality and accuracy. To start your order, please click on the banner below which will lead you to our co-branded Tiny Prints Storefront. From here, you can shop for any product on the Tiny Prints site and review a few of our favorite choices. For instructions on ordering cards through this partnership, view our guide here.
I’m interested in a Coffee Table Book or Album. How does that work?
All of our books and albums are completely custom and made to order. We have a variety of wonderful options to fit anyone’s interests. Please email us at email@example.com for more information and a custom quote.
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express and Discover when you pay using PayPal. You do not need an account with Paypal to pay using this method. When redirected to the Paypal website, select “pay with credit card” and fill out the form as you would with any other online purchase.
Would you prefer to pay by another method? Perhaps a check? Just select “Pay by Check” during checkout and you will receive mailing information when you complete your order. Please note that the order will not be filled until payment is received.
Once I make my order, when should I expect to receive it?
Print and product orders take an estimated 3-6 weeks to arrive. A tracking number will be sent when the order ships. We can expedite orders, just let us know when you need it and we’ll do our best to get it to you.
How do I care for my photographs?
In order to keep your photographs looking great for years to come we recommend framing with archival materials and keeping them out of direct sunlight. For more in depth information about caring for your family archives, visit the National Archives preservation web page.